Troubleshooting
If something is not working as expected, start with a few quick checks before contacting support.
Start here
Check these first:
- your internet connection
- whether you are signed in with the correct account
- whether the product, stock, or printer settings were changed recently
- whether the issue affects one user or everyone
Common problem areas
The most common issues usually involve:
- printer connection or test print failure
- stock not matching actual quantity
- sales not saving as expected
- missing access to a page or action
Good troubleshooting habits
Take a screenshot if possible and note the time the issue happened.
If the problem can be repeated, write down the exact steps. This makes support much faster.
Still need help?
Go to Contact Support and include the main details of the issue.