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Onboarding and First-Time Setup

Complete business onboarding, create the main branch, and understand the default records SmartBill creates automatically.

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Onboarding and First-Time Setup

Onboarding is the first major setup step for a new SmartBill business. The system uses onboarding to protect the business from starting daily work before the minimum required setup is finished.

What onboarding does

Onboarding helps the business complete:

  • business details
  • branding
  • owner details
  • main branch setup

Until onboarding is complete, SmartBill can route the user back to setup instead of normal daily operations.

Current onboarding steps

The first-time setup flow is organized into four main steps:

  1. business details
  2. logo and branding
  3. owner details
  4. main branch setup

Business details captured

During onboarding, SmartBill can store:

  • business name
  • business type
  • system mode
  • business category
  • phone number
  • email
  • website
  • landline
  • address
  • province
  • district
  • postal code
  • default currency

Owner and branch details

The owner or main admin details can include:

  • first name
  • last name
  • email
  • phone number

The initial branch usually stores:

  • branch name
  • branch phone
  • branch address
  • branch district and province
  • branch postal code

Records created automatically

When onboarding is completed, SmartBill can automatically create important defaults such as:

  • main branch
  • default cash account for that branch
  • walk-in customer
  • default category
  • default brand
  • receipt settings

These defaults help the business start operating without building every core record manually.

Support

Need more help?

If the guides do not solve your issue, collect the main details and contact support.