Contact Support
Use this page when you need help that you cannot solve from the documentation.
When to contact support
Contact support when:
- billing cannot continue
- a user cannot access important parts of the system
- reports or stock values look seriously incorrect
- printer issues continue after basic checks
- you need help setting up your shop correctly
What to include in your message
Please include:
- your business name
- the affected branch or device, if relevant
- the name of the user who saw the issue
- what happened
- when it happened
- a screenshot, if available
Support channels
- Email:
support@smartbillpos.com - Phone or WhatsApp:
0763037991 - Support hours:
9AM - 5PM, Monday to Friday
Before sending your request
Check Troubleshooting first. If the issue continues, send all key details in one message so support can help you faster.