Before You Contact Support

Support can help faster when your message includes the right information from the start.

Check these first

Before contacting support, review:

• your internet connection
• printer and device status
• the exact page or action where the issue happened
• whether the issue affects one user or more than one

Information to collect

Try to include:

• your business name
• the affected branch or device
• the user involved
• the time the issue happened
• a screenshot if available
• the exact steps that caused the issue

Best way to ask for help

Send one clear message with the main details together. This reduces back-and-forth and helps support investigate faster.